🔧 How to Connect Your Windows PC to the Hughes Box for LottoShield

This guide will walk you step-by-step through setting up your Windows PC connection to the Hughes managed network service box for proper LottoShield BackOffice integration.

⚠️ Note: Setting up a BackOffice connection can be tricky depending on your store layout. If this process feels overwhelming, we highly recommend involving an IT technician to assist with BackOffice setup.

✅ What You’ll Need Before Starting

Please gather the following equipment before beginning:

🔌 Step 1: Physically Connect Your PC to the Hughes Box

1. Locate the Ethernet port on your PC.
   If none exists, connect the USB-to-Ethernet adapter and use it instead.

2. Plug one end of the Ethernet cable into your PC (or adapter).

3. Plug the other end of the cable into Port 3 on the Hughes Box.

💡 If Port 3 is already occupied, plug your Network Switch into Port 3. Then, move the existing cable and your PC cable into the switch.

📸 Visual Reference: Back of Hughes box

💻 Step 2: Configure Network Settings on Your PC

Need help? Use LottoShield Live Chat Support anytime.

1. Open your Start Menu and type: Control Panel
   Click to open the Control Panel.

   

2. Navigate to:

   Network and Internet > Network and Sharing Center > Change adapter settings


3. Identify the Hughes connection:

   • Temporarily unplug the Ethernet cable from the PC.

   • The connection that shows a red ❌ is your Hughes link.

4. Plug the cable back in. Right-click the correct connection and choose Properties.

   

1. Select Internet Protocol Version 4 (TCP/IPv4) and click Properties.

2. Click Use the following IP address:

🌐 Step 3: Apply the Correct IP Configuration

There are two scenarios depending on your store’s gas brand:

🟩 For Arco AM/PM & BP Sites:

Use the following static IP values:

Click OK to save.

🟨 For All Other Sites (Shell, Chevron, etc.):

Call HughesNet Support:
📞 (888) 716-6852
Press Option 4, then 9.

Tell them:

"I'm connecting a Windows PC to Port 3 of the Hughes box and need the BackOffice IP configuration."

Request and write down the following values:

🔀 Step 4: (Optional) Add Persistent Route for Dual NICs

Only needed if your PC uses both Ethernet and Wi-Fi (dual NICs).

1. Open your Start Menu, type cmd, then right-click Command Prompt and choose Run as Administrator

2. Enter the correct command based on your POS system:

For Verifone POS:

For Gilbarco POS:

• Replace 172.xxx.xxx.xxx with your Hughes Gateway IP.
• Press Enter to run the command.
• Return to Change adapter settings.
  Right-click the Hughes connection → Disable
  Then right-click again → Enable
  This refreshes the route.

✅ Step 5: Test Your Register Connection

For Verifone Sites

For Gilbarco Passport Sites

For Verifone POS:

1. Open any browser and go to:

   cpp

   CopyEdit

   https://192.168.31.11/ConfigClient.html


2. You should see the Petroleum C-Store Control Center.

⚠️ You might get a warning: “Your connection is not private.” Click Proceed to continue.

 

Now it’s time to configure your Verifone POS!

 

For Gilbarco POS

1. Open File Explorer and paste this into the address bar:

   \\10.5.48.2

2. Enter credentials when prompted:

   • Username: BackOffice

   • Password: BackOffice

Capitalization matters—both “B” and “O” must be uppercase.

Click Remember my credentials. When you’re done click OK.

In the new window, you should see the XML Gateway folder.

Now it’s time to configure your Gilbarco Passport POS!

If you hit any roadblocks, use LottoShield Live Chat Support—we’re here to help you every step of the way.