Managing Users Overview

Lottery operations often involve multiple people with different responsibilities—from accounting teams and district managers to store managers and cashiers. Each role requires access to different levels of information within the LottoShield portal. Some users need visibility across all locations, while others only need access to a single store. You may also want only certain team members to have the ability to resolve issues as they arise.

LottoShield allows you to create as many users as your organization needs, each with customized permissions based on:

• Role

• Store location access

• Ability to resolve issues and make administrative changes

User Roles and Access Levels

When you first sign up for LottoShield, the system creates a default administrator user.
This user always has full permissions across all locations.

After that, you can add:

• Additional administrators with full access

• Limited-access users with restricted visibility and permissions

Each user—regardless of access level—must be assigned a role, such as:

• Corporate / Accounting

• District Manager

• Store Manager

• Store Employee

Automatic Daily Report Subscriptions

All users, no matter their access level or role, will automatically receive the Daily Report Emails for the locations they are assigned during setup. This ensures everyone responsible for lottery operations stays informed of daily activity. If an administrator determines that the user does not need to receive the Daily Report Emails, they can turn notifications in the Edit Users window. See Editing Existing Users for more information.