Packs Pending Return

Understanding the Process:

When state lottery representatives remove packs from your display case and/or backstock, discrepancies will appear in your LottoShield account until the returns are reflected on your state lottery reports. These discrepancies manifest as temporary shortages in scratchers audits, visible on the Audits page.

By marking these packs as 'Pending Return', you effectively communicate to your team that the observed shortages are not due to losses, but are because of packs that have been returned. This distinction is crucial for accurate inventory tracking and ensures that these shortages are acknowledged as temporary.

To mark packs as 'Pending Return', you will first need to conduct a full audit. Then follow the below steps.

Steps to Mark Packs as Pending Return:

1. Access Your LottoShield Account: Log in to your LottoShield account. Select the location. You should be on the "Scratcher Audits" page. Here you'll find a record of shortages on the day packs were returned. Click on the day and Audit that shows the shortage

   

2. Compare audit with lottery return slip: Click on the day and time of audit showing the shortage and compare the unscanned packs with the state lottery return slip provided by the lottery representative. Ensure that the packs "Not scanned" match with the information on the lottery return slip.

   
   

3. Initiate the Process: At the top of the Audits detail page, look for the "Packs Pending Return" button. Click on this button to initiate the process and mark packs as pending return.

   
   

4. Returns Pending: The packs will now be marked as pending return in your LottoShield account. However, please note that the shortage will not be removed until the return reports from the state lottery are confirmed.

   

5. Lottery Confirmation: When returns are reflected in your state lottery reports, shortages/missing packs will resolve on their own. Until then you can check back on pending returns in the "Packs" or the "Resolutions" pages. If you are on the resolutions page, make sure you select a date range that includes the date the packs were removed. "Not confirmed" will appear next to the pack if the return has not yet been processed.

   

   1. If a pack is marked as pending by accident, that wasn't returned you'll need to go back to the audit detail page showing "Pending Return" and follow the same process in part 3 "Initiate the process" to uncheck the pack.