Make your way through our training videos to learn the basics of LottoShield! If you're new to LottoShield, we recommend watching all of the videos. The videos provide short and easy overviews of everything you need to know on a topic and run from 1-3 minutes in length.
If you just need a refresher, jump to the video you want to watch by selecting it below:
This video goes over everything you need to know about your admin dashboard. You'll learn how to add and edit locations and users to LottoShield along with how to manage your account.
Do better with text? See our article on the dashboard here.
Learn how to perform Backstock Audits.
This video goes over how to see the packs in your backstock inventory.
Do better with text? See our article on checking backstock here.
Returned Packs
Learn how to see a record of packs you have returned to the state lottery.
Do better with text? See our article on returned packs here.
Learn how to look into missing packs at your locations.
Do better with text? See our article on missing packs here.
Learn how to look into discrepancies with your scratcher amounts at locations.
Do better with text? See our article on scratcher discrepancies here.
Learn how to look into discrepancies in a location's Online Lotto numbers.
Do better with text? See our article on online lotto discrepancies here.
Learn how to look into discrepancies in a location's payout numbers.
Do better with text? See our article on payout discrepancies here.
This video will teach you all you need to know about vending machines in LottoShield. Learn how to add missing packs into a vending machine and how a vending machine may affect your Online Lotto count.
Do better with text? See our article on vending machines here.
In this video, you'll learn how to add packs to vending machines with the LottoShield App.
In the investigation videos, you learn how to resolve issues in LottoShield. This video teaches you how to change the explanation of what happened with an issue or even remove the resolution all together.
Do better with text? See our article on previously resolved issues here.
Video Coming Soon!