Managed Networks
      Back to home
      1. Help Center
      2. Managed Networks

      Paysafe - CradlePoint

      To connect your Windows computer to your Paysafe UTM box, follow these simple steps!

      Before You Start

      Make sure that you have the following on hand:

      • Windows computer with an available ethernet port or buy purchasing a usb to ethernet adapter (pictured below)

      • Ethernet Cat 5 cable long enough to go from your device to the Paysafe UTM box

      • Switch box may be required

      Windows computer with an available ethernet port or buy purchasing a usb to ethernet adapter (pictured below)

      Ethernet Cat 5 cable long enough to go from your device to the Paysafe UTM box

      Switch box may be required

      Plug in Your Cable

      Locate the ethernet port on your computer. The picture below shows what an ethernet port looks like.

      Plug your Cat 5 ethernet cable into your computer. If your computer does not have a free ethernet port, you may have to purchase a USB to Ethernet adapter (image shown below). Plug the USB side into the desktop computer and the cable into the ethernet port

      Click image for purchase recommendation (If neccessary)

      Plug the other end of your ethernet cable into Port 1 (Cradlepoint PDI) or Port 9 (Meraki) of your Paysafe UTM box (see the picture below). Port 1 is the correct port 99% of the time. If you'd like to confirm which port is for back office you can reach out to Paysafe Support at (800) 393-3246 or Click Here for Paysafe Chat Support.

      Screen Shot 2025-01-03 at 5.07.30 PMCradlepoint Image-1 

      If something is already in the BackOffice port you will need a port switch box.

      See below for an example switch box, a Netgear G5105. Otherwise, skip to the Computer Settings section.

      Click image for purchase recommendation (If neccessary)

       

      Remove the current ethernet from the dedicated BackOffice port and instead connect the switch to the port of the Paysafe/Cradlepoint/Meraki. Then place the old ethernet into the switch. You can now place your ethernet cable from your PC into the switch as well.

      Once you have plugged in your ethernet cord you should be able to reach the POS from your computer.

      Dual NICs (If Wi-fi is connected with a LAN connection or PC has two LAN connections)

      If your computer has dual NIC, then you need to add a persistent route. Open up the search and type Cmd. In the results, hover over Command Prompt and select Run as administrator.

       

      If you don’t see the Run as administrator option, then right-click on Command Prompt and select the option there.

      We need to get the Default Gateway IP for the Paysafe. After opening Command Prompt you'll see a blank black screen showing C:\WINDOWS\system32>

      type the following command "ipconfig" then press enter

      You should be able to see your LAN ethernet IP's similar to the picture below. Default Gateway IP is the last line showing. 

      Next in the command prompt, type the following based on what register your store uses:

      Verifone: route add -p 192.168.31.11 MASK 255.255.255.0 XXX.XXX.XX.XXX

      Gilbarco: route add -p 10.5.48.2 MASK 255.255.255.XXX XXX.XXX.XX.XXX

      Note: The MASK is your subnet mask and the IP following is your Gateway IP.

      When you’re done, hit the Enter key to run the prompt. You’ve now added a persistent route!

      Register Connection

      The last thing you need to do is check your register connections. See the directions below for your register.

      Verifone

      Open your web browser and enter the following into your address bar: https://192.168.31.11/ConfigClient.html

      If the connection is successful you should have reached the Petroleum C-Store Control Center.

      Note: You may receive a notice that your connection is not private, click Advance button and then Proceed.

      After hitting proceed you should now see this page

      Now it’s time to configure your registers!

      Gilbarco

      In the search bar on window computer, search file explorer and open it.

       

      In the picture below, enter the following in the quick access bar: \\10.5.48.2

      Hit the Enter key.

      This Windows Security might open and ask for the XML gateway login prompt.

      • Username: BackOffice
      • Password: BackOffice
        • Notice that the B and O are Capital letters this is very important

      You may also want to click Remember my credentials to save you time later. When you’re done click OK.

      In the new window, you should see the XML Gateway folder.

       

       

      You’re done! Now it’s time to configure your registers!