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Troubleshooting: SCiQ Inventory Report Warning

When SCiQ Inventory Summary reports contain no data, LottoShield will no longer show any audits from SCiQ and can no longer reconcile your POS lottery sales with ticket movement. When this happens, you will see the following banner in their LottoShield Portal:

Below are the steps you should take to keep LottoShield on track until your SCiQ issue is resolved.

Contact SCiQ

You will need to contact SCiQ support to report the issue using the support phone number listed on your SCiQ machine. This will get the resolution process started with SCiQ.

You can tell them "My SCiQ's Inventory Summary Report doesn't have any data in it.". 


Performing SCiQ Audits with the LottoShield App

To ensure LottoShield keeps tracking and reconciling your scratchers, your store will need to begin performing audits with the LottoShield application on the SCiQ screen or from a printed report.

The LottoShield Application

Your store may already have a device with the LottoShield application installed, whether it is the LottoShield PDA scanner or another scanning device provided by your backoffice software company.

If you do not already have the LottoShield application on your handheld device, LottoShield offers mobile app versions for both iOS and Android devices. You can download the app using the links provided below.

AppleLogo

GoogleLogo

Once installed, simply sign in with your store locations LottoShield credentials to get started. If you do not know your locations credential, contact your administrator. 

Performing an Audit on the SCiQ:

  1. On the top right, exit Clerk mode on the SCiQ and enter Admin mode
  2. At the top of the screen, select Reports and then Ticket Audit Report
  3. Tap Actual on the left side and then tap Load (see image below)

    The correct barcodes will appear on the screen

    SCiQ_Report_Scan
  4. Using Audit Display Case on the LottoShield app, scan the barcodes on the screen OR print the report and scan the barcodes from the paper
  5. Review and Submit the audit on the LottoShield app
  6. Return to Clerk mode on the SCiQ

Though the process for performing display case audits is slightly different with SCiQ than a traditional display case, you can see how the LottoShield application performs audits in our training video.